Complaints Procedure

Complaints procedure

 

Complaints Handling Procedure

It is the aim of  Eco3  Partnership to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

 

If you have a complaint:

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.

 

To register a complaint contact us by either:


email enquiries@eco3partnership.com
calling us on +44(0)141 239 2970
or write to us at  Eco3 Partnership Limited, 30 Thorn Road, Bearsden, Glasgow, G61 4BS.

 

If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.

If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.

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Company Number  08140514

FCA Authorisation FRN 751123

ICO Registration ZA283115

VAT Registration 241357327

© 2020 by The Eco3 Partnership Group

Eco3 Partnership Limited, 20-22 Wenlock Road, London N1 7GU                 +44(0)203  824 2402      London
 
Eco3 Partnership Limited, 30 Thorn Road, Glasgow G61 4BS                       +44(0)141 239 2970      Glasgow
 
Eco3 Partnership Limited, 4 West Silvermills Lane, Edinburgh EH3 5BD      +44(0)131 285 5766    Edinburgh